FAQs about ClearDox

Answers to commonly asked questions

Browse our FAQs below. Don’t see your question here? Contact us and we’ll be happy to provide an answer.

Securing your data is important. We contract with third-party security professionals to conduct annual security assessments and penetration tests. The entire ClearDox solution is built behind application layer firewalls providing real-time protection against zero-day threats and DoS attacks.

The platform is built from the ground up to provide extensibility for SAML-based authentication and two-factor authentication (2FA). The technology stack is hosted within AWS data centers across multiple availability zones, providing exceptional resiliency and performance with ISO/IEC 27001 certification.

ClearDox stores two types of data: the original documents submitted and the extracted data. The original documents are segregated within each customer’s corresponding document library. The extracted and processed data is stored within the relational database. Both data types rely on strict permission sets to prevent unauthorized access.

Yes. ClearDox uses a mix of AI technologies including Machine Learning (ML) and Natural Language Processing (NLP) along with multiple optical character recognition (OCR) engines to digitally transform the documents.

The OCR accuracy depends on the quality of the scanned image. ClearDox utilizes multiple OCR engines, which allow users to choose the best option for processing. In general, for good-quality scans, ClearDox achieves accuracy in the 95–99 percent range.

ClearDox supports a wide range of file types including .htm, .html, .xml, .json, .csv, .txt, .xls, .xlsx, .doc, .docx, .pdf, .zip, .jpg, .tiff, .png and .bmp.

Yes. Aside from English, ClearDox fully supports French, German, Italian, Portuguese and Spanish. Additional languages can be supported based on OCR plugin support.

ClearDox supports an inbound rules screen which allows users to specify an approved list of domains and sender emails that are restricted to each document type. This is enforced by the platform as incoming documents are processed from email or file transfer.

Yes. ClearDox supports document-level workflows. It can also integrate with external workflow tools. The document-level workflow can be configured and includes all the steps required to digitize the documents. When ClearDox is integrated with an external workflow tool, the ClearDox API and/or the ClearDox messaging infrastructure is used to assign and update workflow status for each extracted record.

All documents and record-level actions are audited and can be viewed in the platform.

There are no system requirements since ClearDox runs in the cloud. Users can access the application via a web browser (Chrome, Edge or Safari), and must have access to the following domains:



Yes, our team will partner with you to fully understand your business, as well as your data and process-related challenges. After a complete evaluation we’ll provide suggestions and guidance that take into account best practices and the experiences of our other clients.

To learn how we can help you, contact us to schedule a call.